xd999 Terms and Conditions

xd999 is an online gaming and betting platform that offers players in Bangladesh a variety of casino games, sports betting and live dealer games. These Terms apply to all services, games and promotional offers of xd999.

1.1 Acceptance of Terms

By opening an account, logging in or playing any game on our platform, you agree to comply with these full terms and conditions, our privacy policy and our responsible gaming policy. If these Terms change, we will notify you in advance, and if you continue using the platform after the updated Terms take effect, you will be considered to have accepted the new Terms.

1.2 Scope of Services

xd999 provides the following services:

• Online slot games and casino table games
• Live dealer casino games
• Cricket, football and other sports betting
• Fishing games and special arcade games
• Various promotions and bonus offers
• 24/7 customer support in Bengali

2.1 Registration Requirements

To open an account at xd999, you must meet the following conditions:

• You must be at least 21 years of age
• You must register with accurate and truthful information
• Each person may open only one account
• The email address and phone number you register with must be your own
• You must cooperate with the verification process

2.2 Accuracy of Account Information

All information provided at the time of registration must be accurate, complete and up to date. In the event of false information, xd999 reserves the right to suspend or permanently close the account. If any information needs to be changed, notify our support team immediately.

2.3 Account Security

It is your own responsibility to keep your account password and login details completely confidential. You are personally responsible for all activity carried out from your account. If you suspect unauthorised access to your account, contact us immediately.

All services of xd999 are available only to adults aged 21 and above. Minors have no right to play games on our platform.

xd999 may request identity documents for age verification at any time. Until verification is complete, deposit and withdrawal access on the account may be restricted.

4.1 Deposit Rules

The following payment methods can be used to deposit funds at xd999: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳300.

• Minimum deposit amount: ৳300 (for each method)
• Accepted payment methods: bKash, Nagad, Rocket, Upay
• Deposited funds are generally credited to the account instantly
• Deposits must be made only from a payment account registered in your own name

4.2 Withdrawal Rules

Withdrawal rules are as follows:

• Minimum withdrawal amount: ৳800
• Withdrawal processing time: generally 30 minutes to 3 hours
• Withdrawals can only be made via the same method used for the deposit
• Withdrawals may be held if bonus wagering requirements have not been met

4.3 Transaction Verification

To prevent fraud and money laundering, xd999 reserves the right to verify any transaction. In the case of suspicious transactions, we may request additional documentation and may place a hold on the transaction if necessary.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to a maximum of ৳5,000. A minimum deposit of ৳300 is required to receive this bonus.

5.2 General Bonus Terms

• Specific wagering requirements apply to each bonus
• A bonus may only be usable on certain games
• Bonus balance is used before cash balance
• Wagering requirements must be met within 30 days of receiving the bonus
• Multiple bonuses cannot be used at the same time unless specifically stated
• The maximum bet amount on any game may be restricted

5.3 VIP Program

xd999's VIP program has three tiers. By playing regularly, you can advance to a higher tier:

• Bronze tier: Weekly cashback up to 0.5%
• Silver tier: Weekly cashback up to 1.0%
• Gold tier: Weekly cashback up to 1.5%

VIP benefits may change at xd999's discretion.

5.4 Promotion Abuse

If xd999 determines that a player is abusing bonuses or promotions (for example: using multiple accounts, coordinated betting strategies), xd999 reserves the right to cancel that account's bonuses and forfeit any winnings.

6.1 Fair Play Policy

xd999 ensures fair and impartial outcomes across all games. Our games are operated using reliable Random Number Generator (RNG) technology, which ensures fair and unpredictable results.

6.2 Technical Issues

If a game is interrupted due to a server error, disconnection or any other technical problem, xd999 will make every effort to resolve the situation fairly. However, xd999's liability for losses caused by technical errors is limited.

6.3 Betting Limits

Each game has specific minimum and maximum bet limits that are displayed in the game interface. In special circumstances, xd999 reserves the right to change the betting limits for any player.

The following activities are strictly prohibited on xd999:

• Creating or operating multiple accounts
• Using another person's account or allowing others to use your account
• Playing games using automated software, bots or scripts
• Intentionally exploiting any vulnerability or bug in the platform
• Conducting fraud, money laundering or any other illegal activity
• Harassing other players or damaging the reputation of the platform
• Placing coordinated or strategic bets for the purpose of abusing bonuses

xd999 treats the confidentiality of your personal information as the highest priority. We use SSL encryption technology to keep your information secure. For a detailed description of how your information is collected, stored and used, please read our Privacy Policy.

• Your personal information is not sold to third parties
• Limited data may be shared to provide necessary services
• Information may be provided to authorities in cases of legal obligation
• You have the right to request that your information be updated or deleted

xd999 will not be liable for the following:

• Losses caused by internet disconnection
• Technical issues with third-party payment providers (bKash, Nagad, etc.)
• Unauthorised access to an account due to the user's own negligence
• Any event or circumstance outside the platform
• Indirect or incidental losses

xd999's maximum liability in any case will not exceed the current balance in your account.

10.1 Account Closure at xd999's Discretion

xd999 may suspend or close an account without prior notice in the following circumstances:

• If evidence of a breach of the Terms is found
• If fraud or illegal activity is suspected
• For non-cooperation with the verification process
• If a minor is operating the account

10.2 Account Closure at the User's Request

You can close your account at any time by contacting our support team. Before closing your account, please make sure that all bonus wagering requirements have been met and any eligible balance has been withdrawn.

xd999 takes responsible gaming very seriously. We want our platform to be an enjoyable and safe experience for everyone.

• Think of gaming as a form of entertainment, not a source of income
• Do not bet money beyond your means
• Use our self-exclusion tool to set gaming limits
• If problems arise, seek our support immediately

For more information on responsible gaming, please visit our Responsible Gaming page.

xd999 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will notify you in advance via your registered email or through a notice on the platform.

If you continue to use our platform after updated terms and conditions have taken effect, this will be considered as acceptance of the new terms. We therefore recommend visiting this page regularly.